I pre-ordered a DVD on an online store in France 3 weeks ago. I usually buy from Amazon, but this store has the special edition, so this time I bought from them. The item was released on Nov 19 and sent on the next day via FedEx.
Dec 1, 2009 11:42 PM At local FedEx facility JAKARTA ID
Nov 30, 2009 11:03 PM
At local FedEx facility JAKARTA ID
Nov 28, 2009 4:38 PM
At local FedEx facility JAKARTA ID
Nov 28, 2009 4:10 PM
Delivery exception Business closed - No delivery attempt
Nov 27, 2009 7:07 PM
At local FedEx facility JAKARTA ID
Nov 26, 2009 11:30 AM
Delivery exception Held, unable to collect payment JAKARTA ID
Nov 26, 2009 9:08 AM
On FedEx vehicle for delivery JAKARTA ID
Nov 25, 2009 8:08 PM
At local FedEx facility JAKARTA ID
Nov 25, 2009 5:29 PM
Int'l shipment release CENGKARENG ID
Nov 25, 2009 2:58 AM
Clearance delay JAKARTA ID
Nov 23, 2009 9:37 PM
At local FedEx facility JAKARTA ID
Nov 23, 2009 3:30 PM
Int'l shipment release CENGKARENG ID
Nov 23, 2009 10:56 AM
In transit CENGKARENG ID Package available for clearance
Nov 23, 2009 3:31 AM
Departed FedEx location GUANGZHOU CN
Nov 23, 2009 12:19 AM
Departed FedEx location GUANGZHOU CN
Nov 22, 2009 10:13 PM
Arrived at FedEx location GUANGZHOU CN
Nov 22, 2009 12:29 AM
Departed FedEx location PARIS FR
Nov 21, 2009 11:55 PM
In transit PARIS FR
Nov 21, 2009 5:35 PM
Departed FedEx location PARIS FR
Nov 21, 2009 5:10 PM
Arrived at FedEx location PARIS FR
Nov 20, 2009 5:47 PM
Left FedEx origin facility GENNEVILLIERS FR
Nov 20, 2009 10:33 AM
Picked up GENNEVILLIERS FR
Nov 20, 2009 4:04 AM Shipment information sent to FedEx
(Why there are 2 international shipment releases?)
This morning (1 week after shipment), FedEx called. I have to pay Rp 290.000,- for custom clearance. They told me that the value of the package is EUR 38.24, which is not right because the price of the DVD is EUR 16.39 + shipping EUR 21.85. Far as I know shipping cost is not included in the tax calculation. The guy who called didn't know what was I talking about and suggested that I called the customer service. I did. The CS said that the sender declared the value of the package as EUR 38.24, which is more than US$50. And that is final, there is nothing she can do. I actually want to know if FedEx has read the invoice wrong. I asked to whom I could complain and she suggested to the sender. I have sent an Email to the store and now waiting for their reply.
I hoped this store didn't use FedEx in the first place. I had bought from them before and was pleased, although they had written my address incompletely (house number omitted) and the poor postman had to search around.
UPDATE Nov 28, 2009
I called FedEx this morning to make sure I didn't mishear. I realized that custom tax wouldn't have to be that expensive. But, yes, the charge is Rp 290.000,-. The details are: apart from PPH and PPN which is Rp 35.000,-, there are also handling charge Rp 100.000,-, admin fee Rp 50.000,-, VAT Rp 15.000,-, and admin bank Rp 90.000,-. I thought that courier's task is only to deliver goody. I place the order, pay the DVD + shipping cost, the store choose any courier to deliver, and I as the recipient, all I have to do is to sit and wait the package to come. I was wrong. I am very disappointed with this store who chose FedEx as their partner. Their website states that package to 'Rest of the World' (apart from Europe, USA & Canada) will be sent via Chronopost. I wonder who was the idiot who decided to send my package with FedEx. Satisfied or reimbursed, that's what they say. I'm certainly not satisfied, but will I ever get reimbursed? If you say, if you don't like it, don't use FedEx, but it wasn't me who chose. I feel like I'm being forced to pay for something I don't want. I don't mind paying tax to the government (and in this case, even though the shipping cost is added to the value of the item, the tax is only Rp 35.000,-) , but why should I pay FedEx for handling charge, admin, etc? Haven't they been paid by the sender? In the future, I will avoid every seller who uses FedEx.
UPDATE Dec 2, 2009
The package is still held by FedEx. I'm still considering whether I should pick it up and pay or not. If I don't pick it up, will they return it to France and will I get my money back? I can buy it again from Amazon. The store's CS replied that it's the tax I have to pay and I told her that it doesn't make sense if the tax is higher than the item's value.
The price of the DVD is EUR 16.39 (about US$ 24.75) - far below US$50 [Here, imported item costs below US$ 50 is tax-free]. This is not the first time I buy from overseas, but this is the first time I have to pay Rp 290.000,- for a DVD which costs Rp 234.000,-. Btw, FedEx sent me the invoice from the sender (and the bill of Rp 290.000,-) and it clearly states that the price of the DVD is EUR 16.39. FedEx's experienced staff apparently cannot read invoice, or worse: they read it wrong on purpose.
UPDATE Dec 3, 2009
After thinking it over, I decided to pick the package up. If I didn't, it would be months before I got my money back, and that was if the store ever returned my money. Another store in France reimbursed me with a French cheque which is useless here. I shake my head in disbelief. When I buy from them I have to make a bank-draft payable in France, but when they send me a cheque, why don't they give me cheque payable in Indonesia? And note this: I pay the store with credit card, so why not return the money to my credit card? When I think about this matter, money comes and goes so FedEx can have my Rp 290.000,-. However, bad impression stays forever.
UPDATE Dec 16, 2009
Receipt came yesterday and details were a bit different from what the CS told me. Bea masuk Rp 20.000, PPN impor 10% Rp 22.000,- Pph ps 22 impor 15% Rp 33.000,- so total for duty & taxes Rp 75.000,-. Plus bank charge Rp 50.000,-, handling charge Rp 100.000,-, admin charge Rp 50.000,-, VAT Rp 15.000,-. TOTAL Rp 290.000,- It's says on the shipment details that declare value of the item is US$70. I want to know what currency converter they use, if EUR 38.24 = US$ 70.
moved from http://my.opera.com/tulipe-noire/blog/custom-clearance-fedex
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